Abandon rate eBook Employee engagement Strategy 
SharpenCX
JUNE 23, 2021
Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. Call abandonment rate. To track your abandonment rate, divide your number of abandoned interactions by your total inbound interactions.
Playvox
JULY 14, 2023
Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.
SharpenCX
FEBRUARY 10, 2021
Your hold times, your service levels, and your abandon rates all fall into this category. You need qualitative data to understand customer sentiment and employee engagement. This type of data relies mostly on what you learn by asking questions and actually talking with your customers and employees.
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