When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
If you send some of your calls to a BPO/outsourced call center, the call-back strategy won’t extend to those calls. 2) Reduce Abandon Rates. Abandonment leads to higher repeat calling (which can strain the call center system) and, of course, frustrate customers. When hold times are long, many callers will simply hang-up.
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