Abandon rate Customer Support First call resolution White Paper 
Callminer
MARCH 9, 2020
Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. ” – The Value of Call Center Scheduling Software , 8×8; Twitter: @8×8. Most scheduling solutions offer a trial.
Fonolo
FEBRUARY 7, 2013
Unsurprisingly, longer call hold times are directly correlated to higher call abandonment rates; people often give up and hang up before they get through to a support agent. As mentioned above, the abandonment rate is the most obvious metric to be affected. Offer Call-backs Outside Your IVR Too.
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