This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Abandon rate Remove First call resolution Remove White Paper Related Topics
Call center experience Abandon Call Service level Technical Support Big data call center software Average Handle Time Multichannel Contact center software Customer Support More Related Topics >
article thumbnail

Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

MARCH 9, 2020

.” – The Value of Call Center Scheduling Software , 8×8; Twitter: @8×8. For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Best practices 182
Best practices Call Center Analytics Metrics 182
article thumbnail

How to Eliminate Hold Time in Your Call Center

Fonolo

FEBRUARY 7, 2013

Unsurprisingly, longer call hold times are directly correlated to higher call abandonment rates; people often give up and hang up before they get through to a support agent. As mentioned above, the abandonment rate is the most obvious metric to be affected. Offer Call-backs Outside Your IVR Too.

Call Center 62
Call Center Interactive Voice Response Wait times Abandon rate 62
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024