Abandon rate Customer effort industry standards Study 
Hodusoft
APRIL 5, 2023
Ignoring that will lead to a lot of major problems starting from underperformance, high employee turnover rate, unenthusiastic workforce, and longer training periods. To prevent that you must handpick the right candidates and retain them for as long as possible by paying industry-standard wages. Here are some stats to prove it.
Global Response
MARCH 1, 2022
Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. In order to drive loyalty and increase sales, this consumer services brand wants to focus on improving their customer service experience. Did you know that 56% of customers won’t wait on hold for more than two minutes? Average abandonment rate.
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