Abandon rate Customer centricity Enterprise voip 
Jive
AUGUST 27, 2018
Hosted VoIP) has handed that valuable information over to companies of all sizes. Customers usually don’t like getting bounced around and repeating their complaints to different people. That’s why, typically, the higher your transfer rate, the lower your customer satisfaction rating will be. Abandon rate.
OctopusTech
SEPTEMBER 29, 2022
For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . Customer service apps have a variety of features that makes sure that tickets are routed to the right representative and department based on the problems of a user.
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