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6 Tips to Improve Your Contact Center’s Net Promoter Score

Fonolo

Start with an effective customer service strategy. If you don’t already have one, crafting and employing an effective customer care strategy is an essential component of increasing your NPS and building life-long customers who are invested in your company.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

‘However, if they do serve companies similar to yours, be sure to find out if you will have dedicated agents and if they are willing to send agents to your location for training specific to your business.’” – Jennifer Lonoff Schiff, 8 tips for choosing the right contact center for your business , CIO; Twitter: @CIOonline. Inbound Sales.