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Schedule adherence First call resolution Average Handle Time Service level industry standards Self service Multichannel Customer effort Contact center software Metrics More Related Topics >
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30+ Contact Center Metrics to Measure Your Business Success

JustCall

MARCH 9, 2023

Call Abandonment Rate The call abandonment rate is the rate at which your customers drop out of the call waiting queue and abandon the service call. If the call abandonment rate at your business is high, it means your contact center may be inefficient at resolving queries.

Contact Center 52
Contact Center Metrics Abandon rate Average Handle Time 52
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The evolution of contact center performance

Eptica

SEPTEMBER 28, 2015

It is based on an extensive survey of customer experience, contact center, operations, information technology, marketing and business development professionals. Respondents to the survey ranked the top six objectives in the following order, with the most important first.

Contact Center 81
Contact Center Multichannel Customer centricity Abandon rate 81
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