13 Call Center Best Practices That *Actually Help* (Pt.2)
Babelforce
MARCH 17, 2020
Basically, it takes key CRM data plus anything time-sensitive – like open Helpdesk tickets – and supplies it to the agent as the call connects. Improving your IVR makes it easier for customers to use, reducing your call abandonment rate. First, you integrate your autodial software with the system that records complaints.
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