Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
Fonolo
JUNE 12, 2019
In this one-hour webinar, you’ll learn how call-backs are not only the number one way to manage call center spikes , but can also: Improve the Customer Experience; Lower Telco Costs; Reduce Lower Handle Times; and. Lower Abandonment Rates. Lowering Abandon Rates. VPs & Directors of Contact Centers.
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