Abandon rate Chatbots Construction industry standards 
Fonolo
OCTOBER 19, 2023
For starters, the advent of chatbots and improved self-service means agents are often dealing with more complex problems. If you’re keen on ensuring low call abandonment rates, then you should construct your service levels to help attain that as a goal. And don’t forget your call-backs!
Fonolo
JANUARY 31, 2024
But what if you integrated the powerful AI-driven chatbot with your customer-facing self-service to quickly route calls to the correct agent? Know Your Customer’s Journey The point is that technology impacts your call center metrics, but it’s only as good as your carefully constructed plans allow it to be. Now you’re talking!
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