ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
But after exhausting the FAQ on the website and the chatbot that only answers the easiest questions, the customer will try other channels, like email and chat. This causes longer average speed of answer and higher abandonment rates. It can also provide answers to a customer portal, customer app, chatbot, and FAQs on a website.
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