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The Top 5 Benefits of an IVR

Noble Systems

This means that calls can automatically be directed to the last consultant spoken to, VIP callers can be placed at the front of the calling queue, or calls can be directed to a specific consultant that speaks a particular language – the options are endless. Support for Busy Times and Disaster Recovery.

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10 Platforms With In-Built Smart IVR Systems

JustCall

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance.