article thumbnail

The Benefits of Using Call Queuing: Step By Step Guide

aircall

When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). If the amount of time that a customer has to wait is too long, the queue callback feature will kick in, and the next available sales or support agent will call them back. .

article thumbnail

What is IVR & How do Businesses Use It?

JustCall

Customer feedback channel: IVR systems collect customer interaction data from the conception of a call. An IVR should be able to integrate entertainment, education, and sales initiatives. Features like real-time messaging and call-monitoring should be mandatory. This can help a business identify user behaviors and requirements.