Abandon rate Call flow Contact Center industry standards 
Talkdesk
MARCH 12, 2021
Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.
Spearline
SEPTEMBER 28, 2022
Unsuccessful call connections, overly complex or outdated menu options, erroneous redirection, subpar audio quality, and inaccurate information will result in high abandonment rates and ultimately damage faith in your service and your brand. Run multiple tests at once if you wish, the choice is yours.
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