Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

JANUARY 8, 2019

The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), The Fonolo team will be out in force and available for any questions you may have on how Fonolo’s cloud-based call-back solutions can help smooth out spikes in call volume, eliminate hold-time, and reduce abandon rates.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98