Abandon rate call center workforce Education Industry 
Global Response
DECEMBER 2, 2022
There are KPIs that may be considered basic to the contact center. But each account customizes the metrics to its specific situation, which may differ by product category, industry, sales strategy or any number of factors. Abandon rate. The inverse of the answer rate. Agent status.
Fonolo
JUNE 21, 2018
It really comes down to the type of business your contact center is supporting; but, regardless of the variety of industries, the solution to the problem remains consistent – and it has nothing to do with workforce management (WFM). Webinar] How to Successfully Handle Call Volume During Peak Times. Lowering Abandon Rates.
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