Abandon rate call center software call center workforce Wait times 
JustCall
JANUARY 19, 2023
With the help of contact center optimization, the business manages its regular call center operations and improves employee engagement. It also manages the hiring and training of employees, call center workforce scheduling and better customer interaction.
Fonolo
JANUARY 25, 2022
From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Getting all those nuts and bolts to run in perfect harmony is often referred to as call center workforce optimization (WFO).
Expert insights. Personalized for you.
52 
Let's personalize your content