Abandon rate call center professionals Service level Tools 
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APRIL 13, 2021
What is call overflow handling? Call overflow handling refers to a type of answering service that helps call centers deal with spikes in call volume. Your Guide to Call Center Outsourcing in 2021. Why do call centers use overflow handling services?
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NOVEMBER 17, 2020
More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. Call Centers Will Change in 2020. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.
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