Abandon rate call center professionals Sales Service level 
Fonolo
APRIL 13, 2021
What is call overflow handling? Call overflow handling refers to a type of answering service that helps call centers deal with spikes in call volume. Your Guide to Call Center Outsourcing in 2021. Why do call centers use overflow handling services?
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. The Voice Channel Strikes Back.
Expert insights. Personalized for you.
125 
Let's personalize your content