When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. If some of the sites don’t have the same software setup, the experience might be inconsistent for your customers. If you send some of your calls to a BPO/outsourced call center, the call-back strategy won’t extend to those calls.
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