Remove Abandon rate Remove Call center experience Remove Chatbots Remove Webinar
article thumbnail

When Adding Call-Backs to Your Call Center, Beware The “Free” Option

Fonolo

The call center experience is under great scrutiny from today’s consumers. Let’s review what makes call-backs such a great addition to your call center: 1) Improve Customer Satisfaction. 2) Reduce Abandon Rates. Webinar] 3 Critical Contact Center Trends to Watch in 2018.