Abandon rate Call center experience call center software Marketing 
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating.
Fonolo
FEBRUARY 7, 2013
Unsurprisingly, longer call hold times are directly correlated to higher call abandonment rates; people often give up and hang up before they get through to a support agent. We live in a time when ‘experience’ is a driving factor behind many consumer choices. Outdated contact center technology.
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