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Abandon rate

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Morale

7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. unemployment rate was 5.4% in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Over and over.

Contact Center

Contact Center Management Agent burnout Interactive Voice Response

10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73

Contact Center

Contact Center Interactive Voice Response Contact center software Self service

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

7 Proven Ways to Manage Contact Center Agent Staffing Shortages

10 Effective Ways to Reduce Costs in Your BPO Contact Center

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