Call Centers Go Mobile to Satisfy Higher Customer Service Expectations
CSM Magazine
JULY 28, 2015
Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. On-Hold Omni-Channel Selection. Jumping into a text based chat is an example. Disconnect Mitigation Strategies.
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