Abandon rate Best practices Employee engagement Gamification 
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
Fonolo
JANUARY 31, 2023
Read on for our complete guide, where we’ll explore all the best practices. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Use incentives and gamification Call center training material can get pretty dry.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
APRIL 27, 2023
Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!, Simply put, it’s where CX rises and falls.
OctopusTech
MARCH 1, 2023
Best Practices For Effective Inbound Calls Strategy 1. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters. Keeping employees motivated is a challenge in every industry. In this video, experts discuss if gamification will grow in the next year.
Expert insights. Personalized for you.
182 
Let's personalize your content