Abandon rate Best practices Coaching Seminar 
Fonolo
JANUARY 31, 2023
Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training?
Fonolo
JULY 27, 2021
Take your pick — first call resolution (FCR) , abandon rate , customer satisfaction (CSAT) , and more. Abandon rate. Abandon rate , or abandonment rate, refers to the number of callers that abandon a call (hang up) while waiting for an agent to answer. Post-evaluation best practices.
Expert insights. Personalized for you.
141 
Let's personalize your content