Abandon rate Benchmark Construction industry standards 
Fonolo
OCTOBER 19, 2023
It’s become a benchmark in the contact center industry, though its origins are not at all scientific nor grounded in research. If you’re keen on ensuring low call abandonment rates, then you should construct your service levels to help attain that as a goal. And don’t forget your call-backs!
Hodusoft
AUGUST 2, 2023
As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other. In both of our examples, the cost per call of $4 falls under the industry standard range. What is a good cost per call?
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