Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Reducing Abandonment Rate ( read the success story ).
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