This Call Center Reduced Abandon Rates by 62%
Fonolo
NOVEMBER 8, 2017
It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.
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