article thumbnail

This Call Center Reduced Abandon Rates by 62%

Fonolo

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

article thumbnail

Survey Shows Growing Popularity of Call-Backs Among BPOs

Fonolo

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. Decrease Handle Time.

Surveys 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. The bot can even provide personalized service to the bank’s clients. For more examples and inspiration of how chatbots can be deployed in banking, take a look at the Top 15 Ways for Banks to Use Chatbots.

article thumbnail

5 More Contact Center Reports Worth Your Time

Fonolo

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Our favorite chart: eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate. More here. .