TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Call Abandonment Rate. Occupancy Rate. Transfer rate. Call Abandonment Rate. Call Abandonment Rate, or CAR, as is usual in call center industry, refers to the percentage of customers who hang up without waiting for agents to answer. What does call center abandonment rate calculation look like?
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