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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Call Abandonment Rate. Occupancy Rate. Transfer rate. Call Abandonment Rate. Call Abandonment Rate, or CAR, as is usual in call center industry, refers to the percentage of customers who hang up without waiting for agents to answer. What does call center abandonment rate calculation look like?