Remove Abandon rate Remove B2C Remove outsourcing Remove Telemarketing
article thumbnail

Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

Quality Contact Solutions

It’s not any different if you’re trying to find an inbound call center outsourcing partner. Finding an inbound call center outsourcing provider doesn’t have to be complicated or overwhelming. Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Why do they call?

article thumbnail

What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Abandon Rate : The percentage of inbound phone calls that abandon before speaking with the call center agent. Throughout her career, Kelli has worked on both inbound and outbound B2B and B2C programs.