The Top 5 Emerging B2B Customer Support KPIs
TeamSupport
JULY 6, 2018
The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. Some of the more traditional customer support KPIs – like abandonment rate and first response time – are classic KPIs borrowed from departments like sales that aren’t always a natural fit.
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