3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]
Fonolo
JUNE 5, 2018
We can also see a low ranking for Average Handle Time – a metric that was been around since the earliest days of the call center. White Paper: The Secret Sauce for Increasing Customer Happiness. The chart you see is from a 2017 study, with the metrics most commonly ranked as “very important” at the beginning.
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