3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]
Fonolo
JUNE 5, 2018
We can also see a low ranking for Average Handle Time – a metric that was been around since the earliest days of the call center. So if one imagines a “fixed pie” of all customer service interactions, then the slice of that pie occupied by voice is getting smaller. What conclusions can we draw from these changes?
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