Abandon rate, Average Handle Time, Metrics and White Paper

3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]

Fonolo

JUNE 5, 2018

Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need to be tracking. This expert panel discussed NPS for customer satisfaction, popular call center metrics, the future of the voice channel, and so much more! Is NPS Still the Best Metric for Customer Satisfaction? Is NPS over-rated?

Call Center

Call Center Metrics Average Handle Time Self service

Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

MARCH 9, 2020

For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Make all your call center’s metrics a part of your scheduling process. How does your organization handle internal scheduling concerns?

Best practices

Best practices Call Center Analytics Metrics

Customer Contact Central

3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]

Scheduling Software for Call Centers: Buying Tips & Best Practices

Webinars

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