Abandon rate Average Handle Time Customer retention Outbound sales 
Calltools
MARCH 6, 2024
Dozens of factors make up the total customer experience , from the ease of use of your company’s website to callers’ interactions with contact agents. As a business, finding ways to enhance CX can help differentiate yourself from competitors, enhance conversions, and improve customer retention rates.
Fonolo
NOVEMBER 24, 2022
Are you inbound or outbound? Sales or service? An inbound service contact center has agents answering inbound customer service calls. Appropriate goals might be to improve the customer experience by aiming for faster response time or improved cSat scores. 2 Goals to Increase Sales.
Expert insights. Personalized for you.
52 
Let's personalize your content