Abandon rate Average Handle Time Call Center Entertainment 
SharpenCX
DECEMBER 9, 2020
If that’s the case, you have to get creative to handle spikes in call volume, so you can avoid an overload of abandoned calls. One tried-and-true fix is to consider ways to reduce your Average Handle Time (AHT) , while still giving quality service, of course. Improve your IVR.
SharpenCX
FEBRUARY 25, 2020
Stress is a reality in the workplace, especially in call centers. There are times it can feel like weeks since you heard a customer say something positive. Call centers are the front lines. But reducing call center stress (for you and your agents) matters. Customer-facing roles are stressful.
aircall
MARCH 31, 2021
Call analytics are useful tools for predicting call volume and minimizing wait times. As much as you might plan for the proper call center staffing, anomalies can and do happen. But, during the busiest of times, a call queue can save the day! How Does a Call Center Queue Work? .
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