Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement
SharpenCX
FEBRUARY 25, 2020
Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time.
76 
Let's personalize your content