Abandon rate Average Handle Time Benchmark call center solutions 
OctopusTech
MARCH 1, 2023
Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics.
Hodusoft
DECEMBER 28, 2022
A call center’s FCR metrics can be improved in multiple ways, such as: Establishing a resourceful and knowledgeable base for FCR escalations Providing self-service options to resolve simple issues Allocating feedback by conducting surveys Tracking repeat calls through speech recognition Examining the FCR push-down cause 2.
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