KPIs for call centers: 8 critical metrics to track
Global Response
MARCH 1, 2022
Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. By determining and tracking KPIs for your call center, you can better understand what’s working and what’s not working in order to achieve your goals and drive results for your company and sales. Average handle time.
62 
Let's personalize your content