Abandon rate Automatic Callback Industry Sales 
NobelBiz
AUGUST 2, 2022
Reducing call abandonment rate means connecting more with customers in a less impersonal way. What is the Call Abandonment Rate for Contact Centers? The abandoned call rate is a Key Performance Indicator of customer contact center quality that can be applied to both inbound and outbound campaigns.
NobelBiz
MAY 9, 2023
As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Let’s dive a little deeper into the specifics of each type.
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