Remove Abandon rate Remove At home agents Remove Inbound sales Remove Outbound sales
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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Virtual, or utilizing “at-homeagents. Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. High Value Inbound Support. Low Volume Inbound or Outbound. Inbound Sales.