Remove Abandon rate Remove At home agents Remove Benchmark Remove Contact Center
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Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

Chat in the Contact Center - an Expert Panel Weighs in – Part 3/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Chat could be used to reduce abandonment rates and increase conversion rates. Live Chat Across Various Countries.