Abandon rate, APIs, Call flow and Interactive Voice Response

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators.

Call Center

Call Center Customer Service Call flow Abandon rate

10 Platforms With In-Built Smart IVR Systems

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.

Interactive Voice Response

Interactive Voice Response call center solutions CRM Contact Center

Customer Contact Central

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

10 Platforms With In-Built Smart IVR Systems

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