Abandon rate APIs Call flow CRM 
CSM Magazine
JULY 28, 2015
Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. Always move a live call into a mobile C-SAT survey that can be completed at the customer’s convenience. CRM Push Follow Up.
Babelforce
MARCH 16, 2023
Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.
JustCall
MARCH 23, 2023
Call recording – Monitor agents for training and feedback by playing back call recordings. Auto save customer details to a CRM – All communications, whether calls, texts, or voicemails, are automatically stored in the connected CRM.
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