Pointillist

FEBRUARY 19, 2018

It’s a far cry from the expansive data engineering initiatives that likely still haunt your dreams. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. In general, this rating is used to assess both customer happiness and the support team’s performance.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

OctopusTech

SEPTEMBER 1, 2023

Higher bounce rate Sometimes your website may not be performing up to the mark and suffering from higher bounce rates. A delay of 2 seconds in loading time may result in an abandonment rate of 87%. API integrations will improve the functionality of your website but will also raise the overall website redesign cost.

Engineering 62

Engineering Abandon rate APIs Marketing 62

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52