3 Proven Ways to Baby-Proof your Contact Center
Fonolo
APRIL 11, 2019
Use Advanced Analytics. The must-have “ service level ,” call abandonment rates, first call resolution (FCR), average speed of answer (ASA), average time in queue, and other metrics are top of mind for managers and agents alike. Offer Call-Backs. Shai Berger , Co-Founder and CEO, Fonolo.
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